- Software supplier
- Dubl Email
- Contact address
- 05 Huỳnh Thúc Kháng, Danang, Vietnam
- Contact
- me@dubl.email
Paid subscriptions are not open yet. These documents describe the product and the terms of the planned subscription offer. The website currently takes no payments. A purchase is possible only after a live checkout is made available.
1. Who provides the product
Dubl Email supplies the dubl.email application and this website. Our contact address is 05 Huỳnh Thúc Kháng, Danang, Vietnam; email me@dubl.email. Dubl Email is the supplier name used for this product. In these terms, “we”, “us” and “our” refer to Dubl Email.
These terms apply to your use of our software and website. You must have capacity to enter this agreement; if acting for an organisation, you must be authorised to bind it. Mandatory consumer protections remain available.
2. What dubl.email provides
dubl.email is an email client that connects to an email account you already control. It brings conversations, an inbox, notes, tasks, calendar tools and configurable AI into one workspace. It does not supply a new email address or guarantee your provider’s delivery, storage or availability.
The current download is a preview for Mac with Apple silicon. Windows, Linux, iOS and Android are planned. Screenshots and the browser demo use fictional data. The demo cannot send real email or run real AI inference. Roadmap items are not a promise of delivery on a particular date.
3. Permission to use the software
Subject to these terms and any applicable paid entitlement, you receive a limited, non-exclusive right to install and use the software for your own or your organisation’s authorised activities. You retain rights in your messages, contacts, notes and other content.
Do not redistribute the product as your own, sell access without permission, remove required legal notices, or bypass access controls. Third-party and open-source components remain subject to their own licences. Nothing here removes an entitlement granted by such a licence or a right that cannot lawfully be restricted.
4. Email accounts and integrations
Connect only accounts and calendars that you are entitled to access. Keep your device and credentials secure. OAuth access can be revoked in the provider’s settings; password-based accounts may require an app password. Never send us your mailbox password, login codes or complete card details for support.
Sending, deleting, archiving, moving messages and changing calendar events may affect data at your provider. Review these actions before confirming them and maintain backups of important information. Provider permissions, limits, outages and account policies can affect available features.
5. Free and Pro
The planned Free offer is $0, with one email account, two blocks or unsubscribes in total per month, and up to five tasks. Pro is US$9 per month or US$70 for a full year; annual billing saves US$38 compared with twelve monthly payments. Both Pro billing periods include the same product features.
The current preview does not accept payment or activate a paid subscription. Launch prices and Free limits are shown on the Pricing page. Before a paid purchase, checkout must show the period, total, tax treatment, currency and any valid discount. External AI providers, email services and other third-party subscriptions are not included unless expressly stated.
6. Payment and renewal
Where a checkout and receipt identify Paddle as seller, your payment transaction is with the Paddle entity named there, under Paddle’s buyer terms. Dubl Email remains responsible for the application and product support. Paddle handles the payment, applicable transaction taxes, receipt and payment-related support for that order.
When live subscriptions open, monthly and annual plans will renew for the selected period until cancelled. Free does not automatically become paid. Paid access begins after a successful purchase is confirmed. A failed or reversed payment may prevent or end paid access; it does not transfer ownership of your email to us. A price change must be communicated before it applies, with any consent required by law.
7. Cancellation and refunds
You can stop a paid renewal before the next charge through the management link in your receipt or, for a Paddle order, through paddle.net. You can also contact me@dubl.email for assistance. Ordinary cancellation takes effect at the end of the paid period and does not itself refund that period.
Our Refund policy provides a full refund on a request made within 14 calendar days of the first subscription payment, even if the product has been used. Renewals follow mandatory law and Paddle’s policy where Paddle is seller. Statutory defect, withdrawal and other non-waivable rights remain unaffected. Uninstalling the app does not cancel a subscription.
8. Data and AI
Our Privacy policy explains website logs, local email storage, support messages and optional connected services. A local mail cache is not an end-to-end encrypted mailbox. Connecting an email provider or an external AI engine creates a separate relationship with that provider.
AI requires a configured engine and suitable resources. An external engine may receive the messages or excerpts needed for your request. Review its settings and terms before enabling it. AI output may be inaccurate; review drafts, translations, summaries and proposed actions before using or confirming them. An advertised AI feature does not include unlimited inference or third-party usage credits.
9. Responsible use
Do not use the product for unlawful access, impersonation, phishing, malware, spam or infringement of others’ rights. Do not interfere with the website or compromise another person’s data. You are responsible for the content you send and for having a lawful basis to process other people’s information.
Respect the terms of your email, calendar and AI providers. We may restrict access needed to address fraud, abuse or a security incident, with notice where practicable. These restrictions cannot remove remedies that mandatory law gives you.
10. Updates, support and ending access
We may provide fixes and change features, while respecting the description and rights applicable to your purchase. We do not promise uninterrupted operation or support for every provider configuration. Support is available at me@dubl.email; no specific response time or service level is included unless agreed separately.
If we discontinue a paid service before an already-paid period ends for reasons unrelated to your breach, we will arrange an appropriate remedy, including a refund for unused prepaid access where applicable. Ending access does not delete your original mailbox at its provider. Export important local information before uninstalling or deleting local data.
11. Ownership and legal responsibility
The software, branding and website contain intellectual property belonging to us or the relevant rights holders. Connecting content does not grant us ownership of it. We use it only as needed to provide the functionality you choose, as explained in the Privacy policy.
We do not exclude liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any responsibility that cannot lawfully be excluded. Any limitations apply only to the extent permitted by law and do not remove consumer guarantees, remedies for defective digital products or liability that must remain with us.
12. Changes, applicable law and disputes
The version shown when you purchase governs that purchase, subject to lawful updates and mandatory protections. We will give appropriate notice of material changes; a website update alone does not authorise a new charge. Translations aid access, and no language-priority rule overrides mandatory local rights.
To the extent a choice of law is permitted, Vietnamese law governs the product agreement with Dubl Email. This does not deprive consumers of mandatory protections or access to competent courts in their place of residence. Paddle’s separate transaction terms govern its role as seller. Contact me@dubl.email first to seek a resolution; this does not restrict a lawful complaint, court claim or payment dispute.
Questions about these documents?
Email us about the product, your privacy or a refund. For an existing Paddle order, you can also use the support link on your receipt.
me@dubl.email